Privacy Policy, HIPAA Compliance & Client Testing Terms

Relax & Release Shampoo & Sleep Spa | Huntsville, Alabama

Your peace of mind is our priority. At Relax & Release Shampoo & Sleep Spa, we protect your privacy with the same care we put into your wellness experience. This policy outlines how we handle your personal, medical, and booking information, as well as the terms of our specialty services.

1. HIPAA & Medical Privacy Compliance

Relax & Release Shampoo & Sleep Spa operates in full compliance with the Health Insurance Portability and Accountability Act (HIPAA) to safeguard your health information.

How We Protect Your Information:

• All personal health data (including sleep and allergy test results) are encrypted and stored securely.
• Only authorized staff and licensed providers can access your records for care purposes.
• We never sell, trade, or share your data with third parties.
• Test results are shared only with you and your designated healthcare provider upon request.
• All communications (email, SMS, or patient portal) follow HIPAA guidelines.

Your Rights:

You have the right to:

• Request a copy of your records.
• Request corrections to inaccurate information.
• Withdraw consent for future communication.
• File a complaint if you believe your privacy has been compromised.

2. VIP Access & Private Wellness Experiences

We understand that many of our clients value discretion, privacy, and convenience.

VIP Entry Includes:

• Discreet private entry through our VIP Lounge Entrance
• Priority scheduling and private booking calendar access
• Exclusive use of private relaxation suite or Luxe Lounge
• Optional valet or car-to-room escort (based on appointment time)
• Personalized aromatherapy and beverage service

VIP bookings must be made by phone or directly with a Relax Agent at least 24 hours in advance. Identification may be required for security verification.

3. Sleep & Allergy Testing Information

Our Sleep Test and Allergy Test services are designed to empower you with knowledge about your body’s response to environmental and biological factors that affect rest, energy, and overall wellness.

Sleep Test:

• Conducted in partnership with certified diagnostic partners.
• Results are typically available within 7–10 business days.
• Relax & Release is not a medical treatment provider; we facilitate collection and coordination only.

Allergy Test:

• Tests for sensitivity to food, pollen, pet dander, and environmental allergens.
• A small sample (blood or hair, depending on kit) is collected and sent to an accredited lab.
• You will receive a full report with recommendations and next-step options.
• Follow-up consultations are available upon request to discuss results.

Disclaimer:
These tests are not intended to diagnose or replace medical advice. Always consult your physician before making changes to medications or treatment plans.

4. Drug-Free Policy

Relax & Release maintains a strict drug-free and smoke-free policy to ensure the comfort, safety, and professionalism of our spa environment.

Policy Includes:

• No tolerance for use or possession of illegal substances on premises.
• Guests under the influence of drugs or alcohol may be refused service.
• Prescription medications must be disclosed if relevant to treatment safety.
• Staff are trained to ensure compliance and maintain discretion at all times.

We prioritize your well-being, and a drug-free environment allows us to provide safe, focused, and restorative care to all guests.

5. Data Collection & Use

When you book or purchase a service, we collect limited personal information such as your name, phone number, email, and billing details.

We use this information to:

• Process appointments and payments
• Personalize your spa experience
• Send confirmations and updates
• Notify you of exclusive offers or wellness programs

We do not store your full payment information or share any details with unauthorized parties.

6. Security & Surveillance

To protect guests and staff, the spa may use non-invasive security cameras in public areas (entrance, lobby, hallways)  never in treatment rooms or private suites.

After-hours appointments and VIP sessions may include the presence of professional security staff for safety.

All security footage is confidential and stored securely.

7. Consent to Services

By booking an appointment, you agree to:

• The collection of minimal personal data required to provide services.
• The policies outlined in this document.
• Cooperating with all health and safety standards during your visit.

8. Taxes, Fees & Payment Terms

• Madison County sales tax applies to all spa services and retail purchases.
• A 20 % service gratuity is automatically added to Luxe Lounge and party packages.
• Late-hour or after-hours sessions may include an on-call convenience fee.
• Deposits for events or private sessions are non-refundable within 72 hours of the appointment.

9. Inclusivity & Confidentiality

Relax & Release is proud to serve clients of all backgrounds, beliefs, and identities.
All personal and health-related information is kept strictly confidential.
We believe everyone deserves access to rest, balance, and care without judgment.

10. Contact Information

Relax & Release Shampoo & Sleep Spa
📍 1420 Paramount Drive, Huntsville, AL 35806
📞 256-660-8701
📧 [email protected]
🌐 www.relaxandreleasespa.com